DISH Selects Quantum Metric to Deliver Transformational Digital Products and Services For Customers Worldwide - PRNewswire

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COLORADO SPRINGS, Colo., Oct. 1, 2020 /PRNewswire/ -- Quantum Metric, a SaaS platform that helps organizations build better digital products faster, and DISH, a connectivity company that provides television entertainment and award-winning technology to millions of customers, announced today a new partnership to help DISH build innovative new product experiences driven by actual customer behaviors, intelligence, and input. Quantum Metric will integrate with existing DISH technologies to improve productivity for all parts of the digital experience, enabling DISH to capture customer behaviors and prioritize product decisions based on direct consumer data.

Through this collaboration, Quantum Metric will help DISH analyze technical and behavioral indicators while creating optimized in-page analytics that allow the company to gauge the user perspective. This includes the ability for DISH to get visibility into its video playback experience around user segmentation, that lets the company identify behaviors and understand how they impact the company's core KPIs like customer engagement scores and time to watch. All data analyzed by Quantum Metric is anonymous. 

"DISH is always looking for innovative ways to differentiate and improve our products, which is why we're excited to work with Quantum Metric to better understand our subscribers' preferences and behaviors," said Robert Sadler, Director of Product Development for DISH. "With these insights, we'll be able to better understand technical and experience gaps in real-time to ensure that we continue to provide our customers with a world class viewing experience."

"As DISH aims to build products centered around their customers, our technology will give them the ability to understand all digital touchpoints and deliver critical insights to improve their digital properties across the entirety of their expanding business," said Mario Ciabarra, CEO and Founder of Quantum Metric. "We specialize in helping companies build innovative products that customers love, and we look forward to helping DISH improve their digital engagement."

About Quantum Metric

Quantum Metric helps organizations build better digital products faster. Our platform for Continuous Product Design gives business and technical teams a single version of truth that's automatically quantified and based on what matters most — your customer's perspective. The result: Teams are aligned, learn faster, and release with confidence. In 2020, Quantum Metric was ranked 124 in the Inc 5000, a  list of America's fastest-growing private companies. In 2019 Quantum Metric earned recognition for its revenue growth and product innovation from Deloitte (Top 100 fastest growing companies), CNBC (Upstart 100 most innovative companies), Gartner (Cool Vendor) and Ernst & Young (Entrepreneur of the Year).

SOURCE Quantum Metric

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Dish of the Week: La Famosa's pork mofongo - GW Hatchet

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Media Credit: Diego Mendoza | Staff Photographer

Southeast D.C.’s La Famosa offers soulful Puerto Rican cuisine, like pork mofongo in Navy Yard.

Commemorate Hispanic Heritage Month with “fast-fine” cafe eats at Southeast D.C.’s La Famosa.

Bringing “soulful” Puerto Rican food to 1300 4th St. SE, La Famosa is one of Navy Yard’s newest establishments. The restaurant doesn’t currently offer delivery or accept reservations, so show up early for either breakfast from 7 a.m. to 2p.m. or dinner from 5 p.m. to 9 p.m. – people were waiting an hour for outdoor seating just 10 minutes after it opened Sunday.

The joint dubs itself as a “fast-fine” cafe, fit with homemade pastries and an espresso machine that offers Caribbean coffees throughout the day.

Like a coffee shop, I was seated at a bar-like shelf that wraps around one of the walls painted pink and green – an homage to the colorful houses that line Puerto Rican streets. La Famosa is an ideal spot to study, with a socket and USB outlet by your seat.

The restaurant uses a contact-free ordering system – after scanning a QR code to view a digital menu on your phone, you prepay your meal and drinks using a credit card, Apple Pay or Android Pay. Food and drinks are delivered to your table once you’ve placed your order.

Wanting to relive my time on Puerto Rico’s beaches, I decided to first pick one of La Famosa’s several signature concoctions. I opted for the “la pasion” cocktail ($10) – a mix of light rum, pitorro parcha, fresh lime juice and spiced demerara syrup juice. For an authentic virgin drink, you can try a “batido” ($5) – a blend of milk, ice, sugar and fresh fruit like mango or tamarind.

While relatively small, the dinner menu covered all the essentials of island-style cuisine. From what I observed, the most frequent entree being served was the “chillo frito” ($28) – a whole fried snapper accompanied with coconut rice and a spicy slaw. Other appealing dishes include the “chuleta kan-kan” ($26), a Puerto Rican-style pork chop, and the “pollo en fricasse” ($15), a chicken stew with rice.

But there’s no food that screams “Puerto Rico” like “mofongo” – a clump of mashed-up fried plantains that’s topped with chunks of juicy meat. I tried La Famosa’s pork version ($14), but there are also shrimp ($17) and vegetarian ($16) alternatives.

You may think fried plantains are sweet, but the crispy, mushed-up fruit tasted like crispy seasoned breakfast potatoes. The pork’s fat crusted around the edges, so every bite was crunchy and salty. The portion size isn’t giant, but the dish is incredibly hearty and will fill you up.

To top off any Latino dish, eat something sweet like flan ($4.50), guava “pastelillo” pastries ($3) or a “cafecito” – La Famosa’s signature coconut iced coffee ($5). I opted for the flaky, salty and sweet guava “pastelillo.”

Opening a new restaurant during the pandemic is a difficult task, let alone keeping up business. But La Famosa’s filling food and drink menu is keeping customers coming back.

This article appeared in the October 1, 2020 issue of the Hatchet.

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